This means the computer actually got two different graphics cards: Intel HD Graphics and AMD Radeon HD 6370M. When Windows can't find the correct driver for a graphic card it will use the Standard VGA Graphics Adapter driver, which is generic and provides basic video functionality only.Īccording to the official specifications, the laptop has switchable graphic cards. If it does, you need to find and uninstall the respective monitor driver. Double click on the device and check if the properties windows says something like this:.Find your computer monitor under "Monitors".Start Device Manager ( Win+ R → "devmgmt.msc" → OK).To check if your computer's monitor is using one of these mirror drivers, do the following: If you don't have TeamViewer on your computer, make sure you don't also have similar software (LogMeIn, RealVNC, etc.) that can install a monitor driver. Under Extras → Options → Advanced → Show advanced options, look for Advanced network settings and click on the Uninstall button beside Install monitor driver.To uninstall the monitor driver, follow these steps: If we may of further assistance, please don't hesitate to contact us Uninstall this driver and restart your computer. This is a known issue, if the monitor driver is installed you lose Thank you for your interest in TeamViewer. I've contacted TeamViewer about this problem and it has been confirmed by TeamViewer support staff although they don't consider it a bug. Uninstalling the mirror driver fixed the problem for me and the brightness adjust controls started working again. For me, the trouble maker was TeamViewer's mirror driver.
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